Built for trades & home service contractors

Your name stays
in their pocket.
Their next call goes to you.

A white-labeled customer app for HVAC, plumbing, electrical, and home service contractors. Job history, upcoming visits, invoices, and live tech tracking — all under your logo. When their furnace goes out or the pipes freeze, they're not Googling. They're already looking at your number.

9:41
Welcome back
Hi, Sarah
Johnson HVAC Services
Next visit
AC Tune-Up
Today · 2:00 PM · Marcus T.
En Route · 2 stops away
Invoice
$285
Pay now →
Last visit
Leave review
Google · Yelp →
Recommended
Annual filter replacement — due next month
Home
Schedule
Invoices
Account
Here’s exactly what happens

No installs. No logins to remember. No manual outreach from your team.

01
You close the job

Your tech finishes the work. Job closes in your existing system — Jobber, GoHighLevel, whatever you run.

02
Customer gets a text

They receive an SMS with a link to their portal. Branded with your logo. No app store. No password setup.

03
They tap — and see you

Their invoice, job photos, service history, and upcoming visits. Your name, your colors, your contact info. Not ours.

04
Six months later, they call you

Unit makes a noise. Pipe drips. They don't Google. They tap the same link — your number is right there.

What is Doorstep?

Your customers' home base. Your brand on it.

A branded customer app for trades contractors — your past customers call you back instead of Googling.

Doorstep is a branded customer app for trades contractors.

Every homeowner you serve gets their own login — their service history, upcoming visits, invoices, live tech tracking, and a direct line to your team. Your logo, your name, your URL. Not ours.

You set it up once. They use it every time they need you.

Not a scheduling tool
You already have one.
A front-end your customers open
See upcoming visits, track technician arrival, and manage their account — from any device, no app download needed.
Not a blast SMS tool
Generic texts don't build loyalty.
Personalized, timely communication
Reminders tied to real appointment data. Push alerts for tech-on-the-way and message replies. Review requests after specific jobs.
Not locked to a CRM
Bring your own or skip it entirely.
Works with what you have — or on its own
Plug in Jobber or GoHighLevel and data flows in automatically. Or add customers directly if you don't have a CRM yet. Either way, your customers get somewhere to go.
Works with Jobber, GoHighLevel — or standalone if you're starting fresh
How it works

Set it up once. Your customers stay connected forever.

01
Connect your tools — or start without one

Plug in Jobber or GoHighLevel and data flows in automatically. No CRM yet? Add customers manually or import a CSV. Either way you're live.

02
Job closes → customer gets a text

When a job wraps, your customer receives a branded SMS with a link to their portal. No app download. No account creation. One tap.

03
Reviews, reminders, rebooking — automatic

Review requests fire after every job. Service reminders go out before tune-up season. Upsell nudges trigger based on equipment age. All on autopilot.

The retention problem

The revenue you're leaving on the table isn't from new customers.

Most contractors lose repeat business not because of bad service — but because nothing kept them connected after the job was done. That's a fixable problem.

Cost to acquire

Customer retention research has often found it costs several times more to win a new customer than to keep an existing one.

Out of sight, out of mind

Homeowners forget who did the work faster than you'd expect — especially when there's nothing keeping them connected between jobs.

More word-of-mouth

A built-in referral program that turns finished jobs into word-of-mouth — no manual outreach required.

More 5-star reviews

Automatic review requests after every job — consistently, so you actually get asked rather than hoping customers remember.

What could Doorstep mean for your business?
Repeat jobs / year
50
at 25% rebook rate
Repeat revenue / year
$22.5k
from customers you already have
Google reviews / year
64
at 32% review request conversion
Estimates based on industry benchmarks, not a guarantee. Actual results vary by trade, market, and customer engagement.
For Contractors

Finish the job. Own the rebook.

Doorstep gives every HVAC, plumbing, electrical, or home service customer a branded app under your name — their job history, invoices, upcoming visits, and a direct line to your team. When they need work again, they're not Googling. They're tapping your logo.

9:41
Welcome back
Hi, Sarah
Johnson HVAC Services
Next visit
AC Tune-Up
Today · 2:00 PM · Marcus T.
En Route · 2 stops away
Invoice
$285
Pay now →
Last visit
Leave review
Google · Yelp →
Recommended
Annual filter replacement — due next month
Home
Schedule
Invoices
Account
Booking & appointment management
Customers view upcoming visits and request bookings with a preferred date and time. You confirm in one tap — no phone tag.
Invoices & estimates
Customers view, approve, and pay online. Less chasing, faster cash flow.
Push campaigns & notifications
Broadcast to lapsed customers before they call someone else. Transactional alerts fire automatically for every job milestone.
Proactive rebook signals
When equipment is aging, a warranty is expiring, or a customer is overdue, we flag it before they forget you exist.
For Techs

Your whole day. In your pocket.

The technician portal gives your field team everything they need — and nothing they don't. No app to install, no account to create. Just a link.

9:41
Tuesday, Jun 27
Chris M. — 3 jobs
8:00 AM
HVAC Tune-Up
Johnson Residence
241 Oak Street
Done
10:30 AM
AC Repair
Davis Home
88 Maple Ave
En Route
Navigate
Photos
2:00 PM
Annual Inspection
Wilson Residence
543 Pine Road
Later
Today
Done
Day schedule
All of today's jobs in order, with times, customer names, and addresses. No digging through texts.
Job details
Customer info, service address, previous visit notes, and equipment on site — everything needed before you knock.
Photo capture
Upload before/after photos straight from the field. They attach to the job record automatically.
No install required
Works on any phone browser. Techs tap a link sent each morning — nothing to download or log into.
Set this up for your teamYour techs get access automatically.
For Agencies

Your contractors retain more customers. You earn on every plan.

Onboard contractors in minutes across any trade vertical. Set your own pricing, bill your clients your way, and deliver a premium customer experience that keeps their homeowners coming back.

agency.heydoorstep.com
D
Doorstep Agency
Active Contractors
12
+3 this mo
Active Homeowners
347
+18% vs last mo
CRM sync active— contacts, appointments & conversations syncing live
Your Contractors
A
Acme HVAC
acmehvac.heydoorstep.com · 47 customers
Active
B
Blue Ridge Plumbing
blueridge.heydoorstep.com · 23 customers
Active
S
Sunset Electrical
sunsetelec.heydoorstep.com · 8 customers
Trial
P
Peak Air & Heat
peakair.heydoorstep.com · 34 customers
Active
+18% active homeowners vs last month across your network
Connects to the tools they already use — or works standalone
Doorstep syncs with Jobber, GoHighLevel, and other platforms your contractors run. If they don't have a CRM yet, they can add contacts directly and start from scratch. No forced migrations.
Onboard a contractor in minutes
Add a subdomain, connect their CRM (or skip it if they're starting fresh), upload a logo. Their branded customer portal is live before the call ends.
White-labeled under your brand
Every portal carries your contractor's name and logo — not Doorstep's. Your clients see a premium experience you built for them.
For Homeowners

Everything about your home, in one place.

No app to download. No account to create. Just tap the link your contractor texts you — your full service history, upcoming visits, and a direct line to their team.

Full service history
Every visit, invoice, photo, and note — organized by your home, always accessible. No more digging through texts to find the last service date.
Live tech tracking
Know exactly when your tech is arriving. Real-time tracker shows stops remaining and estimated arrival time.
Easy online payments
View and pay invoices in seconds. Approve estimates before work starts. No checks, no calls.
Request service in one tap
Pick a date and time, submit a request. Your contractor confirms — no phone tag, no waiting on hold.
Already have a portal?
Check your texts for the link your contractor sent — no account needed. If you're the contractor, get started here →
9:41
Welcome back
Hi, Sarah
Blue Ridge Plumbing
Upcoming visit
Water Heater Flush
Thu Jul 3 · 10:00 – 12:00 PM
Confirmed
Invoice
$285
Pay now →
History
6 visits
View all →
Need another visit?
Pick a date and we'll confirm
Book →
Home
Schedule
Invoices
Account
Pricing

Simple, transparent pricing.

Transparent pricing that scales with your customer base. Start with the core stack and unlock more as your team grows.

Starter
$149/mo
500 active portal users
800 SMS/month
1 admin seat
Appointments & live tracking
Invoices & payments
Two-way messaging
Push notifications
Review prompts & automation
Automated reminders & follow-up sequences
Recurring appointment cadences
Lead capture embed widget
Get started
Most popular
Growth
$199/mo
1,200 active portal users
2,500 SMS/month
2 admin seats
Everything in Starter, plus:
Equipment & asset records — model, warranty, history + rebook signals
Digital signatures on estimates
Referral tracking
Analytics dashboard
Get started
Pro
$299/mo
2,000 active portal users
4,000 SMS/month
5 admin seats
Everything in Growth, plus:
Maintenance plan portal visibility
Review automation & photo viewing
Priority support (4hr SLA)
Get started
Scale
Custom
Tailored to your volume
White-glove onboarding included
2,000+ active portal users
Dedicated SMS volume
Multi-location support
Custom onboarding
Custom portal domain included
Dedicated support
Flexible contractor seats
Contact us
One-time $299 setup fee — includes a done-with-you onboarding call and full portal configuration. Most contractors are live within a week.
Offer more than one trade? Every plan includes your first — each additional trade is +$75/mo.
Managing multiple contractors?
Custom pricing for agencies managing multiple contractors. Reach out and we'll scope a plan that fits your portfolio.
Talk to us about agencies
TRADES WE SERVE

Built for your trade

Purpose-built for contractors who do recurring residential and commercial work.

INTEGRATIONS

Works with your tools

Already running Jobber, GoHighLevel, or JobNimbus? Connect in minutes. No CRM? Add customers manually.

No CRM? No problem — add contacts manually, import a CSV, and create jobs and invoices directly in Doorstep.

FAQ

Common questions

Does this replace my scheduling software or CRM?
It can, or it can work alongside what you already have. If you use Jobber or GoHighLevel, keep them — Doorstep pulls your data in automatically. If you don't have a CRM yet, you can add contacts manually, import a CSV, and create jobs and invoices directly in Doorstep. Your call.
How do my customers access their portal?
When a job closes, your customer gets a text with a secure link. They tap it and their portal loads in their mobile browser — service history, upcoming visits, and invoices already there. No account creation, no password required.
Do my customers need to create a password?
No. Portals use secure magic links sent by text. Tap the link, see your records. Nothing to sign up for, nothing to remember.
What does the $299 setup fee cover?
A done-with-you onboarding call where we configure your portal, connect your tools, upload your branding, and make sure your first automations fire correctly. Most contractors are live within a week of signing up.
How does SMS work — am I paying per text?
Each plan includes a monthly SMS bundle: 800 on Starter, 2,500 on Growth, 4,000 on Pro. SMS covers your outbound texts — initial portal invite, appointment reminders, and notifications for customers who haven't enabled push. Overages are $0.025/message. Most contractors stay well within their bundle because homeowners who opt in to push notifications shift most alerts off SMS.
What if I cancel? Do my customers lose access?
If you cancel, portals deactivate and homeowners lose access. Your customer records remain yours — we don't hold your data hostage.
Is my customer data secure?
All data is encrypted in transit and at rest. Each homeowner only sees their own records — nobody else's. We never sell or share customer data.
What trades does Doorstep support?
HVAC, plumbing, electrical, pest control, pool service, lawn care, pressure washing, roofing, residential cleaning, linen cleaning, pilings maintenance, and handyman — any trade that does recurring residential or commercial work. If your customers need to call you back next season, Doorstep fits.

Ready to get started?

Give your HVAC, plumbing, electrical, or home service customers an app with your name on it — so every job you finish becomes a rebook waiting to happen.

Get startedBook a demoSee your company