Stop leaving repeat revenue on the table

Your next booking
is a customer
you already have.

Doorstep gives every customer a branded portal with their appointments, invoices, and service history — under your name, not ours. Stay top of mind after every job so when they need service again, you're the first call, not a Google search.

9:41
Welcome back
Hi, Sarah
Johnson HVAC Services
Next visit
AC Tune-Up
Today · 2:00 PM · Marcus T.
En Route · 2 stops away
Invoice
$285
Pay now →
Last visit
Leave review
Google · Yelp →
Recommended
Annual filter replacement — due next month
Home
Schedule
Messages
Account
What is Doorstep?

This isn't a CRM.

It's the experience your customers have between jobs.

Doorstep is a customer portal.

Every homeowner you serve gets their own login — a branded app with their job history, upcoming visits, invoices, and a direct line to your team. It lives at a URL under your name, not ours.

You set it up once. They use it every time they need you.

Not a scheduling tool
You already have one.
A front-end your customers open
See upcoming visits, track technician arrival, and manage their account — from any device, no app download needed.
Not a blast SMS tool
Generic texts don't build loyalty.
Personalized, timely communication
Reminders tied to real appointment data. Review requests after specific jobs. Upsell nudges based on service history.
Not a replacement for what you use
Jobber, ServiceTitan, GHL — keep them.
A customer experience layer on top
Doorstep plugs into your existing workflow. Your ops stay the same. Your customers just get somewhere to go.
Works alongside Jobber, GoHighLevel, ServiceTitan, Housecall Pro — or whatever you already run
How it works

Set it up once. Your customers stay connected forever.

01
Connects to your workflow

Sync with your CRM, scheduling, and invoices. No manual entry — your existing data powers the portal.

02
Customers get a branded app

Every homeowner gets a personalized portal under your name and logo. Works on any device — no download required.

03
Retention runs on autopilot

Review requests, reminders, and upsell offers trigger automatically when jobs close — keeping you top of mind.

The retention problem

The revenue you're leaving on the table isn't from new customers.

Most contractors lose repeat business not because of bad service — but because nothing kept them connected after the job was done. That's a fixable problem.

Cost to acquire

It costs 5–25× more to win a brand-new customer than to rebook one who already trusts you — a widely cited rule of thumb (Bain & Co. / HBR).

Out of sight, out of mind

Homeowners forget who did the work faster than you'd expect — especially when there's nothing keeping them connected between jobs.

More word-of-mouth

A built-in referral program that turns finished jobs into word-of-mouth — no manual outreach required.

More 5-star reviews

Automatic review requests after every job — consistently, so you actually get asked rather than hoping customers remember.

Illustrative math
200 customers × 20% rebook rate × ~$300 avg ticket
≈ $12,000/yr in repeat revenue.
For Contractors

You did the work. Now make sure they remember you.

Doorstep gives every customer a branded portal under your name — tracking their appointments, invoices, and service history. When they need you again, you're already in their pocket.

9:41
Welcome back
Hi, Sarah
Johnson HVAC Services
Next visit
AC Tune-Up
Today · 2:00 PM · Marcus T.
En Route · 2 stops away
Invoice
$285
Pay now →
Last visit
Leave review
Google · Yelp →
Recommended
Annual filter replacement — due next month
Home
Schedule
Messages
Account
Appointment management
Customers view upcoming visits, request bookings, and get automated reminders before every job.
Live GPS tracking
Real-time tech-on-the-way tracker showing stops remaining and estimated arrival time.
Invoices & estimates
Customers view, approve, and pay online. Less chasing, faster cash flow.
Reviews & repeat business
Automated review requests, service reminders, and upsell prompts — triggered at the right moment, every time.
For Agencies

Your contractors retain more customers. You earn on every plan.

Onboard contractors in minutes across any trade vertical. Set your own pricing, bill your clients your way, and deliver a premium customer experience that keeps their homeowners coming back.

agency.heydoorstep.com
D
Doorstep Agency
Active Contractors
12
+3 this mo
Active Homeowners
347
+18% vs last mo
GoHighLevel sync active— contacts, appointments & conversations syncing live
Your Contractors
A
Acme HVAC
acmehvac.heydoorstep.com · 47 customers
Active
B
Blue Ridge Plumbing
blueridge.heydoorstep.com · 23 customers
Active
S
Sunset Electrical
sunsetelec.heydoorstep.com · 8 customers
Trial
P
Peak Air & Heat
peakair.heydoorstep.com · 34 customers
Active
+18% active homeowners vs last month across your network
Plugs into GoHighLevel — nothing to rebuild
Doorstep connects directly to your contractors' existing GHL accounts. Contacts, appointments, and conversations sync automatically. No new CRM, no workflow changes.
Onboard a contractor in minutes
Add a subdomain, connect GHL, upload a logo. Their branded customer portal is live before the call ends. No dev work, no waiting.
White-labeled under your brand
Every portal carries your contractor's name and logo — not Doorstep's. Your clients see a premium experience you built for them.
Pricing

Simple, transparent pricing.

One plan, one price. Scale up as your customer base grows. Every plan includes the full Doorstep feature set.

Starter
$149/mo
+$299 setup — includes onboarding call & portal configuration
200 active portal users
800 SMS/month
1 admin seat
Appointments & live tracking
Invoices & payments
Two-way SMS messaging
Review prompts & automation
Automated reminders
Get started
Most popular
Growth
$199/mo
+$299 setup — includes onboarding call & portal configuration
400 active portal users
1,500 SMS/month
2 admin seats
Everything in Starter, plus:
Equipment records & photos
Digital signatures
Referral tracking
Analytics dashboard
Get started
Pro
$299/mo
+$299 setup — includes onboarding call & portal configuration
1,000 active portal users
4,000 SMS/month
5 admin seats
Everything in Growth, plus:
Maintenance plan management
Custom review cadences
Custom portal domain (portal.yourbiz.com)
Priority support (4hr SLA)
Get started
Scale
Custom
Tailored to your volume
Setup fee included
1,000+ active portal users
Dedicated SMS volume
Multi-location support
Custom onboarding
Custom portal domain included
Dedicated support
Flexible contractor seats
Contact us
Managing multiple contractors?
Custom pricing for agencies managing multiple contractors. Reach out and we'll scope a plan that fits your portfolio.
Talk to us about agencies

Ready to get started?

Join home services businesses already using Doorstep to retain customers, win more reviews, and grow repeat revenue.

Get startedContact us