Contractor Terms of Service

Effective date: June 1, 2026  ·  Odin Technology Group LLC d/b/a Doorstep

These Contractor Terms of Service (“Terms”) form a binding agreement between Odin Technology Group LLC, a Florida limited liability company operating the Doorstep platform (“Doorstep,” “we,” “us,” or “our”), and the business or individual (“Contractor,” “you,” or “your”) that registers for or accesses the Doorstep platform. By clicking “I Agree,” completing account registration, or using the platform, you accept these Terms in full.

1. Definitions

• Platform — the Doorstep software-as-a-service product, including the contractor admin dashboard, customer portal, API integrations, and all related tools.
• Active Portal User — a customer record that has authenticated and completed at least one meaningful action within the trailing 90 days, used as the billing metric.
• Subscription — the recurring service plan (Starter, Growth, Pro, or Scale) selected at registration or modified thereafter.
• Setup Fee — the one-time fee charged on first invoice to cover account configuration and onboarding.
• SMS Messages — transactional or marketing text messages sent via the Platform to your customers using Twilio subaccount provisioned by Doorstep.
• Agency — a reseller account authorized to provision and manage multiple Contractor accounts under a single Agency relationship.

2. Description of the Platform

Doorstep is a technology platform. We provide software infrastructure that enables home services contractors to communicate with customers, manage appointments, send invoices, collect reviews, and deliver service updates through a branded customer portal.

Doorstep does not employ technicians, perform services, set pricing, or assume responsibility for your customer relationships. All service obligations, licensing, insurance, and business conduct obligations remain yours. We provide the technology only.

3. Account Registration and Eligibility

To use the Platform, you must: (a) be a validly organized business or individual operating legally in your jurisdiction; (b) maintain any licenses or permits required for your trade; (c) provide accurate registration information; and (d) be at least 18 years of age. You are responsible for all activity that occurs under your account and for maintaining the confidentiality of your credentials.

You may designate admin seats as permitted by your Subscription tier. Each seat holder is bound by these Terms by virtue of using the Platform under your account.

4. Subscription Plans and Fees

Subscription fees are billed monthly or annually in advance via Stripe. Active Portal Users are counted at the start of each billing cycle. The current tier structure is:

Tier limits. When your Active Portal User count reaches 80% of your tier’s limit, you will receive in-app and email notifications. You have a 14-day grace period to upgrade before access restrictions apply. No features are degraded during the grace period.

Annual billing. Annual subscriptions are charged in full on the start date. No pro-rata refunds are issued for mid-cycle cancellations of annual plans.

Past-due accounts. Accounts more than 14 days past due are placed in read-only mode. Accounts more than 90 days past due may be archived. Customer portals are not affected during a contractor past-due period.

Pricing changes. We will provide at least 30 days’ written notice before increasing subscription fees. Continued use after the effective date constitutes acceptance. For contractors on annual billing, acceptance is presumed if you have not terminated your account prior to your next renewal date.

5. Setup Fee

A one-time setup fee of $299 per contractor location is charged on your first invoice alongside the first subscription period. This fee is non-refundable and covers account configuration, subdomain provisioning, Twilio subaccount setup, and onboarding.

6. SMS Messaging and TCPA Compliance

The Platform provides access to a Twilio subaccount to send SMS messages to your customers. You are solely responsible for compliance with all applicable federal and state laws governing commercial text messaging, including the Telephone Consumer Protection Act (TCPA), 47 U.S.C. § 227, and FCC regulations.

Your TCPA obligations include, but are not limited to:

• Obtaining prior express written consent before sending marketing messages.
• Honoring opt-out requests immediately. The Platform automatically processes standard keywords (STOP, STOPALL, UNSUBSCRIBE, CANCEL, END, QUIT) and sets an opt-out timestamp. You are responsible for honoring opt-outs communicated to you outside the Platform — such as verbal requests or direct messages — and must manually update the customer’s opt-out status in your account.
• Not sending messages to customers who have opted out, whether through the Platform or otherwise.
• Identifying your business as the sender in each message.
• Including opt-out instructions in marketing messages.

SMS overages. Messages sent beyond your tier’s monthly allocation are billed as Stripe line items on your next invoice at the following rates:

• Starter / Growth: $0.012 per message
• Pro: $0.010 per message

You will receive an email notification at least 3 days before any overage invoice is finalized. Doorstep is not liable for TCPA violations arising from your use of the Platform.

7. Agency Accounts

Agencies wishing to resell or manage Doorstep on behalf of multiple contractors must enter into a separate Doorstep Agency Agreement, available at heydoorstep.com/agency-terms. Access fee, revenue share, fee waiver thresholds, payout mechanics, and agency-specific suspension policies are set forth exclusively in that agreement. Contractors operating under an Agency are still individually bound by these Terms.

8. Referral Program

Growth, Pro, and Scale tier contractors may enable a customer referral program through the Platform. If enabled, customers receive a unique referral link and, when a referral converts, may receive an incentive credit configured by the contractor.

• Referral credit is issued as a portal credit, not cash.
• Credits expire 12 months from issuance unless stated otherwise.
• Doorstep facilitates the referral tracking infrastructure. The contractor is responsible for configuring incentive amounts accurately and honoring credits within their service relationship.
• Doorstep disclaims all liability for referral credit issuance, fulfillment disputes, or tax treatment of incentives.

9. Data Processing

The collection, use, and processing of customer personal data through the Platform is governed by the Doorstep Contractor Data Processing Agreement (“DPA”), which is incorporated into these Terms by reference. You are the controller of your customers’ data; Doorstep is a processor acting on your instructions.

By accepting these Terms, you also accept the DPA. The DPA governs sub-processor relationships, data retention, breach notification, and your rights to export or delete data.

10. Acceptable Use

You agree not to use the Platform to:

• Send unsolicited commercial messages or spam.
• Transmit false, misleading, or fraudulent content to customers.
• Collect or process data in violation of applicable privacy laws.
• Violate any applicable federal, state, or local law or regulation.
• Reverse-engineer, decompile, or attempt to extract source code from the Platform.
• Resell or sublicense Platform access except under an authorized Agency agreement.
• Interfere with Platform infrastructure, security, or other contractors’ accounts.
• Upload malware, viruses, or malicious code.

Doorstep reserves the right to suspend or terminate your account immediately if you violate this section, with or without prior notice.

11. Intellectual Property

Doorstep retains all right, title, and interest in the Platform, including all software, designs, algorithms, and documentation. These Terms grant you a limited, non-exclusive, non-transferable license to access and use the Platform during your active Subscription.

You retain ownership of your business data (customer records, appointment data, invoices, and communications) uploaded to or generated through the Platform. By uploading data, you grant Doorstep a limited license to process, store, and display that data solely to provide the Platform services.

You grant Doorstep permission to reference your business name and logo in customer-facing portal branding during your active Subscription. We do not use your name or logo in marketing materials without your separate written consent.

12. Confidentiality

Each party agrees to keep the other’s non-public business information confidential and not to disclose it to third parties without prior written consent, except as required by law. This obligation survives termination of these Terms for three (3) years. Aggregate, anonymized platform usage statistics are not considered confidential.

13. Representations and Warranties

You represent and warrant that:

• You have the legal authority to enter into these Terms on behalf of your business.
• You hold all licenses, permits, and insurance required to operate your contracting business in your jurisdiction.
• Your use of the Platform will comply with all applicable laws, including TCPA, CAN-SPAM, and applicable state consumer protection statutes.
• Information you provide to Doorstep during registration and ongoing use is accurate and current.

14. Disclaimer of Warranties

THE PLATFORM IS PROVIDED “AS IS” AND “AS AVAILABLE” WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT. DOORSTEP DOES NOT WARRANT THAT THE PLATFORM WILL BE UNINTERRUPTED, ERROR-FREE, OR SECURE. YOUR USE OF THE PLATFORM IS AT YOUR SOLE RISK.

DOORSTEP DOES NOT WARRANT ANY SPECIFIC BUSINESS OUTCOMES, CUSTOMER RETENTION RATES, REVIEW VOLUMES, OR REVENUE RESULTS FROM USE OF THE PLATFORM.

15. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, DOORSTEP AND ITS OFFICERS, DIRECTORS, EMPLOYEES, AND AGENTS WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING LOST PROFITS, LOST REVENUE, LOSS OF DATA, OR BUSINESS INTERRUPTION, ARISING OUT OF OR RELATED TO THESE TERMS OR YOUR USE OF THE PLATFORM, EVEN IF DOORSTEP HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

DOORSTEP’S TOTAL CUMULATIVE LIABILITY TO YOU ARISING OUT OF OR RELATED TO THESE TERMS WILL NOT EXCEED THE GREATER OF (A) THE TOTAL FEES YOU PAID TO DOORSTEP IN THE THREE (3) MONTHS IMMEDIATELY PRECEDING THE CLAIM, OR (B) ONE HUNDRED DOLLARS ($100.00).

SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OF CERTAIN WARRANTIES OR LIMITATION OF LIABILITY. TO THE EXTENT PROHIBITED BY LAW, THESE EXCLUSIONS AND LIMITATIONS MAY NOT APPLY TO YOU.

16. Indemnification

You agree to indemnify, defend, and hold harmless Doorstep and its officers, directors, employees, and agents from and against any claims, liabilities, damages, losses, and expenses (including reasonable attorneys’ fees) arising out of or in any way connected with: (a) your use of the Platform; (b) your violation of these Terms; (c) your violation of any applicable law, including TCPA; (d) your service relationship with your customers; or (e) any claim by a third party that your content or business practices infringed their rights.

17. Term and Termination

These Terms commence when you accept them and continue until your Subscription is terminated. Either party may terminate for convenience with 30 days’ written notice. Doorstep may terminate immediately for material breach, non-payment beyond the grace period, or violation of the Acceptable Use section.

Upon termination: your access to the Platform is revoked at the end of the notice period. You may export your customer data via CSV during your active Subscription and for up to 30 days following termination by contacting support@heydoorstep.com. After the 30-day export window closes, your data remains in Doorstep’s systems for up to 210 days before permanent deletion — consistent with the DPA. To request a data export during the 210-day window after the 30-day self-serve period, contact support@heydoorstep.com.

Sections 11–19 survive termination.

18. Governing Law and Dispute Resolution

These Terms are governed by the laws of the State of Florida, without regard to its conflict-of-law provisions. Any dispute arising under these Terms will be resolved by binding arbitration administered by the American Arbitration Association under its Commercial Arbitration Rules, with proceedings conducted in St. Johns County, Florida. Judgment on the arbitration award may be entered in any court of competent jurisdiction.

Class action waiver. You agree to resolve disputes with Doorstep on an individual basis. You waive any right to participate in a class action lawsuit or class-wide arbitration against Doorstep.

Pre-arbitration notice. Before initiating arbitration, the disputing party must provide the other party with at least 30 days’ written notice describing the nature of the dispute and the relief sought. The parties will attempt to resolve the dispute during that period. If unresolved, either party may then proceed to arbitration.

Notwithstanding the foregoing, either party may seek injunctive or other equitable relief in any court of competent jurisdiction to protect intellectual property or confidential information.

19. General Provisions

• Entire agreement. These Terms, together with the DPA, constitute the entire agreement between you and Doorstep and supersede all prior agreements relating to the Platform.
• Modifications. Doorstep may update these Terms with 30 days’ advance notice via email or in-app notification. Continued use after the effective date constitutes acceptance.
• Severability. If any provision is found unenforceable, it will be modified to the minimum extent necessary; the remaining provisions remain in full force.
• No waiver. Failure to enforce any provision of these Terms does not constitute a waiver of future enforcement of that provision.
• Assignment. You may not assign these Terms or your account without Doorstep’s prior written consent. Doorstep may assign these Terms in connection with a merger, acquisition, or sale of assets.
• Force majeure. Neither party is liable for delays or failures caused by events beyond their reasonable control, including natural disasters, government actions, or third-party infrastructure failures.
• Notices. Legal notices to Doorstep must be sent to support@heydoorstep.com with a copy mailed to: Odin Technology Group LLC, 359 Zancara Street, St. Augustine, FL 32092. Email notice is sufficient for non-legal communications.

Odin Technology Group LLC  ·  359 Zancara Street, St. Augustine, FL 32092  ·  support@heydoorstep.com  ·  heydoorstep.com
Questions about these Terms? Email support@heydoorstep.com.